ePoster
Presentation Description
Institution: Bunbury Health Campus - Western Australia, Australia
Background: Effective personnel management is crucial in complex surgical environments, yet often overshadowed by technical skill development. Suboptimal team dynamics, communication failures, and unresolved conflicts negatively impact operational efficiency and patient safety. Surgical success relies on comprehensive care quality provided by the entire healthcare team.1
Objective: This paper reviews evidence linking personnel management strategies, including non-technical skills (NTS) and non-academic competencies, to surgical team performance and outcomes, providing evidence-based recommendations for surgeons, trainees, and healthcare organizations in Australia and New Zealand.
Methods: A literature review examined team dynamics, communication, leadership, conflict resolution, NTS, operational efficiency, and practice management in surgery. Key databases (PubMed, Scopus) and institutional resources (e.g., Royal Australasian College of Surgeons) were consulted.1
Findings: Data suggest strong correlation between effective personnel management (dedicated teams, structured communication tools like briefings/checklists, Crew Resource Management principles, effective leadership) and improved surgical outcomes, including efficiency (reduced operative time, faster turnover) and safety (reduced errors, complications).3 Conflict negatively impacts team function and safety.7 Non-academic skills like business acumen and practice management appear increasingly relevant for surgical leaders.9 Training programs (e.g., RACS NOTSS, TIPS) exist but require broader integration.11
Conclusions: Prioritizing personnel management, encompassing NTS and broader administrative skills, appears essential for optimizing surgical care. Ongoing education, structured training, and cultural shifts are necessary to embed these competencies throughout surgical careers, enhancing patient safety and healthcare delivery in surgical settings across Australia, New Zealand, and internationally.
Presenters
Authors
Authors
Dr David Heath - , Dr Kyungchul Kim - , Dr Amyn Pardhan - , Dr Jacinta Cover -
